Warranties
Our Double Limited Lifetime Warranty on Windows and Doors
Any company that knows what they are doing NEVER asks a consumer to prepay for services not rendered.
Several window companies advertise a lifetime warranty, but it's worth checking whether “lifetime” covers labor, transfers when you sell, and comes without a year limit. Zen Windows' Double Limited Lifetime Warranty pairs the manufacturer's product warranty with our own lifetime labor warranty, so parts, labor, and even accidental glass breakage are covered for the life of your windows with no year limit. Coverage starts the day installation is complete, transfers to the next owner if you sell, and is the same in every market we serve.
Learn more about our window and door warranties below.
Our Double Limited Lifetime Warranty on Windows and Doors
Any company that knows what they are doing NEVER asks a consumer to prepay for services not rendered.
Several window companies advertise a lifetime warranty, but it's worth checking whether “lifetime” covers labor, transfers when you sell, and comes without a year limit. Zen Windows' Double Limited Lifetime Warranty pairs the manufacturer's product warranty with our own lifetime labor warranty, so parts, labor, and even accidental glass breakage are covered for the life of your windows with no year limit. Coverage starts the day installation is complete, transfers to the next owner if you sell, and is the same in every market we serve.
Learn more about our window and door warranties below.
Material And Labor Warranties
A window warranty usually has two parts: one for the product and one for the installation. Knowing the difference helps you avoid surprise repair bills down the road.
The manufacturer's product warranty covers defects in the window itself, including the vinyl frame, the insulated glass unit, the hardware, and the finish. It usually doesn't cover the labor to install a replacement part. For example, SoftLite's written warranty doesn't cover labor for replacing defective parts, and ProVia's warranty generally leaves out the labor and transportation needed to put those parts in. So the factory might send you a free replacement sash or lock, but you'd still have to pay someone to install it.
The installer's labor warranty covers the work of putting the window into your home. If a leak or draft comes from how the window was installed rather than a flaw in the window itself, this warranty pays for the fix. Labor coverage is a separate promise from the installer, and how long it lasts depends on who you hire.
Our Double Limited Lifetime Warranty combines both to close that gap. You get the manufacturer's coverage from ProVia or SoftLite, plus our own lifetime labor warranty on top of it. If a covered part fails, we replace it and handle the labor to install it, so you aren't left paying a technician for a part the factory sent for free. The same protection applies to our entry, French, patio, and sliding doors, not just our windows.
Double Transparent Lifetime Coverage
We believe in being completely upfront about our warranties and what they cover. Once your installation is finished, you’ll get your Double Limited Lifetime Warranties in writing, laid out in plain, easy-to-understand terms. Your coverage includes service, labor, parts, and even window breakage for as long as you own your windows.
Fully Transferable Coverage
Even if you’re not planning to move anytime soon, life can change in a few years. Because our Double Limited Lifetime Warranty is fully transferable, the next owner of your home is still covered for the life of the windows, with no year limit. That’s a nice selling point to highlight when you list your home, and your written warranty lists any registration steps for the transfer.
Warranty Service
If something goes wrong with a window or door we installed, make one call to Zen Windows, and our own technicians handle the repair, not the manufacturer or a subcontractor. You don’t have to guess whether the problem is a product defect or an installation issue, and you won’t get stuck chasing two different companies to see who’s responsible. Our technicians are on call, so we can get to any issue quickly, big or small.
To start a warranty claim, call us at (877) 583-0423 or reach out to your local team directly. Denver homeowners can call (303) 658-9990, Kansas City homeowners can call (913) 538-4144, and every other market we serve has its own local number.
Schedule Your Window Replacement Today
If you want windows backed by our Double Limited Lifetime Warranty, we’d be glad to walk you through how it works. It covers both the product and the labor, so a failed seal or worn-out hardware won’t turn into a surprise repair bill. It even transfers to the next homeowner if you ever sell your house, which gives buyers extra confidence in your home. Send us a few photos and rough measurements to get a free quote. You’ll get an accurate price online with no home visit, no pressure, and no deposit required, and you don’t pay a dime until your new windows are installed and you’re happy with the work.
If you’re ready to begin the window replacement process, or you have a warranty question, please call Zen Windows at (877) 583-0423 today.
Change how you see the world from your home when you work with Zen Windows. We revolutionized the way homeowners purchase windows, and have the reputation to prove how successful we’ve been in improving the process.