Zen Windows FAQs
Why will Zen Windows never ask you for a down payment?
At Zen Windows, we are confident that you will love our products and installations. Because we are so sure of this, we assume all the risk and don’t ask for a penny until the work is complete. This also shows that we are well established, well capitalized, and that we have complete trust in our clients. And this lets you be in control.
Do I need to measure my own windows?
In most cases, our team will be able to put together your accurate, no obligation quote with some rough dimensions. These can be gathered over the phone or by sending us some photos of the windows you are looking to replace. All of this allows us to put together your quote without having to schedule an appointment in your home. Rest assured that before we place your order, one of our expert craftsmen will come out to get the exact measurements. The price of your original quote will not change! This way you get the best of both worlds – an accurate quote sent to you quickly AND the peace of mind that your replacement windows will fit perfectly in your home.
What does it mean to get a quote on replacement windows without an in-home salesperson?
The traditional approach to selling windows takes 3-4 hours of high-pressure sales tactics, often including a pushy salesperson in your home. You get pushed into having both decision makers present in the home and given so much unnecessary information that you may end up accepting a quote that you don’t fully understand. It can be a frustrating and exhausting experience. Getting a quote on replacement windows without an in-home sales pitch means avoiding all of that. At Zen Windows, we are focused on giving you the tools you need to make an informed decision and ensuring that you are satisfied from start to finish.
What does your online quote process look like?
Our online quote process is simple! First, give us a call or fill out a form through our website to tell us what you are looking for. Once you have shared your window or door project with us, one of our expert craftsmen will reach out to collect some more information including the types of windows you are looking for and some rough dimensions. Don’t worry, we will still be out to measure exact dimensions before placing your order. In some cases, sending over photos will be the easiest way to gather all the details we need in order to put together your quote. Once that quote is ready, it will be sent directly to your email for you to peruse on your own time schedule. No need to sit through a long, in-home sales pitch and no high-pressure or pushy salesperson hovering over your shoulder.
If you are not sure what exactly you are looking for, that’s okay too! Reach out with your ideas and our team of experts will be able to guide you through the process of turning your home improvement dreams into reality.
What does Zen Windows do?
Zen Windows is a window and door replacement company with a unique, hassle-free sales process. Our goal is to make your window buying experience as simple and painless as possible. We offer high quality windows and doors, with a wide variety of styles and options to ensure that your new windows make your home more beautiful, comfortable, and energy efficient. Our windows all come with double limited lifetime warranty and expert installation for your ultimate peace of mind.
What sets Zen Windows apart from other window replacement companies?
Zen Windows has been changing the way people buy windows for over two decades. Zen Windows is unique in that we don’t have any in-home sales presentations. Instead, we offer an online, stress-free process that delivers an online quote without all the tricks and gimmicks other companies use. We also don’t take any money down at the time of signing. That’s right, you don’t pay for your new windows until they are installed in your home. With our double limited lifetime warranty that covers both labor and materials, we want to be certain that you are satisfied with your windows for years to come.
Does Zen Windows repair windows or replace window glass?
At Zen Windows, we have found that most often a broken window needs to be replaced. We offer full window replacement and installation for new windows that provide optimal energy efficiency and boost the value of your home. In the case that you have a window that needs to be repaired, give us a call and we will be happy to walk you through the pros and cons of window replacement. All of our windows also come with a double lifetime warranty – one from the manufacturer that covers the product and one from us that covers the labor. Should you experience any issues with your windows down the road, you can be sure that we will be there to provide a solution. Learn more about our amazing warranty here.
What is covered with the Zen Windows Warranty?
With Zen Windows you actually receive two warranties. The first warranty is from the manufacturer and covers the product. The second warranty is from us and covers any cost or fees associated with the labor or installation. At Zen Windows we want to make sure we are going above and beyond the industry standard of product warranties. When you work with us, you can rest assured that your new windows and doors will be covered by both warranties for the recommended lifespan of the product.
Does Zen Windows replace doors too?
Yes we do! We are proud to offer high quality sliding glass doors, patio doors, and entry doors. For more information and specifics about our doors and what we offer contact your nearest Zen Windows location.
Can I meet with someone in person if I do not want to handle everything by phone, text, or email?
Yes. We can work in person or remotely, whichever works best for you. The point is to make the process easy, not force you into one format.
How accurate is a photo-based quote, and what can actually change the final price?
A photo-based quote can be very accurate when the photos and project details are clear. The main things that change price are scope changes you request or hidden damage that cannot be seen until the old unit comes out.
What should I look for in a Portland window or door company if I want the whole project handled start to finish?
Look for clear pricing, a low-pressure sales process, strong product options, careful field measurement, clean installation, and real service after the job is done. If the company makes the quote hard to understand, the rest of the project usually does not get easier.
Do replacement windows or doors in Portland need a permit, and who handles that?
Same-size replacement work often does not need a permit. New openings, wider openings, and some homes in design or historic review areas may differ, so we flag that early and handle the permit side when the job calls for it.
What financing options are available if I would rather pay over time?
Yes, financing is available if you want to spread out the cost. That gives you another way to move forward without changing the scope of the project you actually want.
What happens if hidden wood rot or framing damage shows up during installation?
We stop, show you what is there, explain the fix, and get approval before extra work begins. That keeps the project honest and keeps the new unit from going into a bad opening.
If I need service later, what does the Double Limited Lifetime Warranty actually cover, and who do I call?
You call Zen Windows Portland. The Double Limited Lifetime Warranty gives you manufacturer coverage plus Zen Windows labor and service support, so you are not left chasing different companies when something needs attention.
Still Have Questions?
Call Zen Windows today at (503) 822-0843 or contact us right here.
Decided on replacement windows? Come experience the easy no hassle experience with Zen Windows and get a quote today!