Zen Windows was wonderful to work with! I wanted to update all of the windows in my house and got other quotes, one of which talk to me in person for 3.5 hours on a Friday night. It was helpful to learn all the details and see the window samples but the length was not necessary and it was drawn out on purpose to an extent. If you are a first time window buyer, it’s best to do some research to know what to ask and look for. There are plenty of helpful videos on YouTube. Zen Windows’ business model caters more to clients who are willing to do the research and read spec sheets they provide rather than coming to tell you every detail over 3 hours. They have so many options for everything! Zen Windows staff were never pushy, always patient with answering any and all questions, and truly no hassle. Their cost was 30% less than the other company, with almost the exact same window quality, which allowed me to also change a few doors within my budget. When my storm door was overlooked, Zen Windows took full responsibility and replaced it without extra cost to the original quote.
After ordering, the doors and windows arrived on time (around 6 weeks) as expected, and staff was communicative throughout the entire process. Installation was quick and efficient. The crews came at eight or 9 AM on the appointed mornings and worked until mid afternoon. They cleaned up after themselves and were courteous throughout. The installation manager was happy to answer my questions, show me what was being done and walked through at the end to fix anything that was missed.
Truly great experience and love my new windows and doors!!