{"id":3040,"date":"2023-05-22T19:15:33","date_gmt":"2023-05-22T19:15:33","guid":{"rendered":"https:\/\/portland.zenwindows.com\/our-process\/faq\/"},"modified":"2026-08-14T11:41:19","modified_gmt":"2026-08-14T11:41:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/zenwindows.com\/portland\/about-zen-windows\/our-process\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div style=\"font-family:Arial,Helvetica,sans-serif;color:#111;background:#fff\">\n  <section style=\"background:#000;color:#fff;padding:88px 24px 78px\">\n    <div style=\"max-width:1180px;margin:0 auto\">\n      <p style=\"margin:0 0 18px;font-size:14px;font-weight:800;letter-spacing:3px;text-transform:uppercase\">Window & Door Replacement FAQs<\/p>\n      <h1 style=\"margin:0;max-width:900px;font-family:Georgia,serif;font-size:clamp(44px,7vw,82px);line-height:1.02;font-weight:500\">Straight answers before you replace.<\/h1>\n      <p style=\"max-width:780px;margin:26px 0 34px;font-size:20px;line-height:1.65;color:#e8e8e8\">Explore clear answers about quotes, products, installation, payment options, warranties, and service from Zen Windows Portland.<\/p>\n      <div style=\"display:flex;flex-wrap:wrap;gap:14px\">\n        <a href=\"https:\/\/zenwindows.com\/portland\/get-a-quote\/\" style=\"display:inline-block;background:#fff;color:#000;padding:16px 24px;text-decoration:none;font-weight:800\">Get a Quote<\/a>\n        <a href=\"tel:5035015929\" style=\"display:inline-block;background:#000;color:#fff;border:2px solid #fff;padding:14px 24px;text-decoration:none;font-weight:800\">Call (503) 501-5929<\/a>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <nav style=\"border-bottom:1px solid #d8d8d8;background:#fff;padding:26px 24px\" aria-label=\"FAQ categories\">\n    <div style=\"max-width:1180px;margin:0 auto;display:flex;flex-wrap:wrap;gap:10px\">\n      <a href=\"#quotes\" style=\"background:#000;color:#fff;padding:11px 16px;text-decoration:none;font-weight:700\">Quotes & Pricing<\/a>\n      <a href=\"#products\" style=\"background:#f1f1f1;color:#111;padding:11px 16px;text-decoration:none;font-weight:700\">Products<\/a>\n      <a href=\"#installation\" style=\"background:#f1f1f1;color:#111;padding:11px 16px;text-decoration:none;font-weight:700\">Installation<\/a>\n      <a href=\"#payment-warranty\" style=\"background:#f1f1f1;color:#111;padding:11px 16px;text-decoration:none;font-weight:700\">Payment & Warranty<\/a>\n      <a href=\"#service\" style=\"background:#f1f1f1;color:#111;padding:11px 16px;text-decoration:none;font-weight:700\">Service & Support<\/a>\n    <\/div>\n  <\/nav>\n\n  <main>\n    <section id=\"quotes\" style=\"padding:76px 24px;background:#fff\">\n      <div style=\"max-width:1180px;margin:0 auto\">\n        <p style=\"margin:0 0 10px;font-size:13px;font-weight:800;letter-spacing:2.4px;text-transform:uppercase\">Start with clarity<\/p>\n        <h2 style=\"margin:0 0 34px;font-family:Georgia,serif;font-size:clamp(34px,5vw,54px);font-weight:500\">Quotes & Pricing<\/h2>\n        <div style=\"display:grid;gap:14px\">\n          <details open style=\"border:1px solid #bbb;padding:0 22px;background:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">What does your quote process look like?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#333\">Call us or complete our online form and tell us about your project. We may ask for photos and rough dimensions so we can prepare useful options without making you sit through a long sales presentation. Before an order is placed, our team completes a precise field measure.<\/div><\/details>\n          <details style=\"border:1px solid #bbb;padding:0 22px;background:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">Do I need to measure my own windows?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#333\">No exact measuring is required from you. Rough dimensions or photos can help us understand the project, but an experienced team member confirms the final measurements before products are ordered.<\/div><\/details>\n          <details style=\"border:1px solid #bbb;padding:0 22px;background:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">How accurate is a photo-based quote?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#333\">A photo-based quote can be quite accurate when the images and scope are clear. Pricing can change if you request different products or scope, or if concealed damage is discovered after an existing unit is removed. We explain any change before additional work begins.<\/div><\/details>\n          <details style=\"border:1px solid #bbb;padding:0 22px;background:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">Can I meet with someone in person?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#333\">Yes. We can work in person or remotely, depending on what is most comfortable and useful for you. Our process is designed to be flexible\u2014not to force every homeowner into the same kind of appointment.<\/div><\/details>\n        <\/div>\n      <\/div>\n    <\/section>\n\n    <section id=\"products\" style=\"padding:76px 24px;background:#f3f3f3\">\n      <div style=\"max-width:1180px;margin:0 auto\">\n        <p style=\"margin:0 0 10px;font-size:13px;font-weight:800;letter-spacing:2.4px;text-transform:uppercase\">Choose with confidence<\/p>\n        <h2 style=\"margin:0 0 34px;font-family:Georgia,serif;font-size:clamp(34px,5vw,54px);font-weight:500\">Products & Performance<\/h2>\n        <div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(290px,1fr));gap:16px\">\n          <details open style=\"border:1px solid #bbb;padding:0 22px;background:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">What does Zen Windows replace?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#333\">We replace residential windows and doors with professionally installed products selected for comfort, efficiency, appearance, and everyday operation.<\/div><\/details>\n          <details style=\"border:1px solid #bbb;padding:0 22px;background:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">Which window brands do you offer?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#333\">Zen Windows Portland offers trusted window options from ProVia and Simonton. We help you compare styles, frame profiles, glass packages, warranties, and budgets without a high-pressure pitch.<\/div><\/details>\n          <details style=\"border:1px solid #bbb;padding:0 22px;background:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">Do you replace doors too?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#333\">Yes. We offer ProVia entry, storm, and sliding patio doors, plus Simonton sliding patio doors. We can help match the door style and performance features to your home.<\/div><\/details>\n          <details style=\"border:1px solid #bbb;padding:0 22px;background:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">Do you repair glass or individual window parts?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#333\">Our primary service is complete window and door replacement, not glass-only repair. If you are unsure whether replacement makes sense, contact us and we will help you evaluate the practical next step.<\/div><\/details>\n        <\/div>\n      <\/div>\n    <\/section>\n\n    <section id=\"installation\" style=\"padding:76px 24px;background:#fff\">\n      <div style=\"max-width:1180px;margin:0 auto\">\n        <p style=\"margin:0 0 10px;font-size:13px;font-weight:800;letter-spacing:2.4px;text-transform:uppercase\">From measure to finish<\/p>\n        <h2 style=\"margin:0 0 34px;font-family:Georgia,serif;font-size:clamp(34px,5vw,54px);font-weight:500\">Installation<\/h2>\n        <div style=\"display:grid;gap:14px\">\n          <details open style=\"border:1px solid #bbb;padding:0 22px;background:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">What makes the Zen Windows process different?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#333\">You receive clear information, thoughtful product guidance, precise field measurement, professional installation, and local support\u2014without a scripted, high-pressure sales presentation.<\/div><\/details>\n          <details style=\"border:1px solid #bbb;padding:0 22px;background:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">What happens if hidden wood rot or framing damage appears?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#333\">We stop, show you what was found, explain the appropriate repair, and get your approval before additional work begins. A new window or door should not be installed into a compromised opening.<\/div><\/details>\n          <details style=\"border:1px solid #bbb;padding:0 22px;background:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">Will my home need a permit?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#333\">Permit needs depend on the scope, location, and whether an opening is being altered. We identify project-specific requirements early and help coordinate the permit process when the work calls for it.<\/div><\/details>\n          <details style=\"border:1px solid #bbb;padding:0 22px;background:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">How should I prepare for installation day?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#333\">Please clear access to each opening, move fragile items nearby, and secure pets. Our team will confirm any project-specific preparation before installation.<\/div><\/details>\n        <\/div>\n      <\/div>\n    <\/section>\n\n    <section id=\"payment-warranty\" style=\"padding:76px 24px;background:#000;color:#fff\">\n      <div style=\"max-width:1180px;margin:0 auto\">\n        <p style=\"margin:0 0 10px;font-size:13px;font-weight:800;letter-spacing:2.4px;text-transform:uppercase\">Protection and flexibility<\/p>\n        <h2 style=\"margin:0 0 34px;font-family:Georgia,serif;font-size:clamp(34px,5vw,54px);font-weight:500\">Payment & Warranty<\/h2>\n        <div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(290px,1fr));gap:16px\">\n          <details open style=\"border:1px solid #666;padding:0 22px;background:#111;color:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">Why do you not require a 50% deposit?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#ddd\">Our process is built to reduce risk and pressure for the homeowner. You do not make the typical large upfront deposit; payment is due when the work is complete.<\/div><\/details>\n          <details style=\"border:1px solid #666;padding:0 22px;background:#111;color:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">Are payment options available?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#ddd\">Yes. Payment options may be available for qualified homeowners who prefer to spread out project costs. <a href=\"https:\/\/zenwindows.com\/portland\/about-zen-windows\/payment-options\/\" style=\"color:#fff;font-weight:800\">Review payment options<\/a> or contact us for current details.<\/div><\/details>\n          <details style=\"border:1px solid #666;padding:0 22px;background:#111;color:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">How does warranty coverage work?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#ddd\">Coverage combines the applicable manufacturer product warranty with Zen Windows installation and labor support. Exact coverage depends on the product and warranty terms provided with your project.<\/div><\/details>\n        <\/div>\n      <\/div>\n    <\/section>\n\n    <section id=\"service\" style=\"padding:76px 24px;background:#f3f3f3\">\n      <div style=\"max-width:1180px;margin:0 auto\">\n        <p style=\"margin:0 0 10px;font-size:13px;font-weight:800;letter-spacing:2.4px;text-transform:uppercase\">A local team after the project<\/p>\n        <h2 style=\"margin:0 0 34px;font-family:Georgia,serif;font-size:clamp(34px,5vw,54px);font-weight:500\">Service & Support<\/h2>\n        <div style=\"display:grid;gap:14px\">\n          <details open style=\"border:1px solid #bbb;padding:0 22px;background:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">Who do I call if I need service later?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#333\">Call Zen Windows Portland at <a href=\"tel:5035015929\" style=\"color:#111;font-weight:800\">(503) 501-5929<\/a>. Our local team can review the concern and help determine the correct next step under the applicable product and installation coverage.<\/div><\/details>\n          <details style=\"border:1px solid #bbb;padding:0 22px;background:#fff\"><summary style=\"cursor:pointer;padding:22px 0;font-size:21px;font-weight:800\">What should I look for in a window and door company?<\/summary><div style=\"padding:0 0 24px;font-size:17px;line-height:1.75;color:#333\">Look for clear pricing, useful product guidance, careful measurement, professional installation, and accessible support after the project. The quote should be understandable, and you should have room to make a decision without pressure.<\/div><\/details>\n        <\/div>\n      <\/div>\n    <\/section>\n\n    <section style=\"padding:74px 24px;background:#fff;text-align:center\">\n      <div style=\"max-width:860px;margin:0 auto;border:2px solid #111;padding:48px 28px\">\n        <p style=\"margin:0 0 12px;font-size:13px;font-weight:800;letter-spacing:2.4px;text-transform:uppercase\">Still deciding?<\/p>\n        <h2 style=\"margin:0;font-family:Georgia,serif;font-size:clamp(34px,5vw,52px);font-weight:500\">Tell us about your project.<\/h2>\n        <p style=\"margin:18px auto 28px;max-width:650px;font-size:18px;line-height:1.7;color:#444\">We will answer your questions, explain your options, and help you decide what makes sense\u2014without a high-pressure sales pitch.<\/p>\n        <a href=\"https:\/\/zenwindows.com\/portland\/get-a-quote\/\" style=\"display:inline-block;background:#000;color:#fff;padding:17px 26px;text-decoration:none;font-weight:800\">Start Your Quote<\/a>\n      <\/div>\n    <\/section>\n  <\/main>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Window &#038; Door Replacement FAQs Straight answers before you replace. Explore clear answers about quotes, products, installation, payment options, warranties, and service from Zen Windows Portland. Get a Quote Call (503) 501-5929 Quotes &#038; Pricing Products Installation Payment &#038; Warranty Service &#038; Support Start with clarity Quotes &#038; Pricing What does your quote process look<a class=\"excerpt-read-more\" href=\"https:\/\/zenwindows.com\/portland\/about-zen-windows\/our-process\/faq\/\" title=\"ReadFAQ\">&#8230; Read more &raquo;<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":105,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-full-width.php","meta":{"inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"class_list":["post-3040","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"shane","author_link":"https:\/\/zenwindows.com\/portland\/author\/shane\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/zenwindows.com\/portland\/wp-json\/wp\/v2\/pages\/3040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zenwindows.com\/portland\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zenwindows.com\/portland\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zenwindows.com\/portland\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/zenwindows.com\/portland\/wp-json\/wp\/v2\/comments?post=3040"}],"version-history":[{"count":0,"href":"https:\/\/zenwindows.com\/portland\/wp-json\/wp\/v2\/pages\/3040\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/zenwindows.com\/portland\/wp-json\/wp\/v2\/pages\/105"}],"wp:attachment":[{"href":"https:\/\/zenwindows.com\/portland\/wp-json\/wp\/v2\/media?parent=3040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}