When improving your new vinyl replacement windows, there are a diverse amount of companies that you can deal with. Aside from getting a good window and a good installation, make sure that you inquire about the level of service that you receive after the work is completed. Vinyl replacement windows are a lifelong investment, and therefore you should be assured that your product will be serviced throughout the life of your home. Many companies will claim to have lifetime service warranties, so let's talk about the level of service in the window industry.
Some companies will not charge for any parts if you have a service-related issue regarding your replacement window, however, they will charge for a service call. Some companies may not charge for the service call, but they will charge for any parts needed to remedy the problem. Other companies believe that once the job is completed, it's time to move on to another customer. That service level does not adhere to customer loyalty, and generally a window replacement company of that nature is not in business for a long time.
When dealing with a company or contractor that replaces windows as well as many other things, getting them to service you at all may be a challenge because they may be too busy, out of business, or unreachable. A company with a service level that you should be looking for is one that will be reachable 24 hours a day, 7 days a week. Since the majority of a vinyl replacement window is glass, you can only imagine the frustration of a shattered window in the middle of a cold winter night, with an imminent remedy in sight. The great time-tested window companies have endured because of their service levels. Always deal with a company that has a live voice waiting for you 7 days a week, 24 hours a day, in case of a service emergency. These are companies that realize that although they may be more expensive, they would rather apologize for their price once than their lack of service forever.
To summarize, when interviewing window companies, ask about their service plan, and make sure you include questions that are specific to how they service their clients after the installation of their products.